Soldering it is really easy. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. Last edited by @R+5 ; May 27, 2022 @ 11:08am So. It felt "weird" immediately when I picked up the device for the first. Valve was really quick and after 3h I had my DHL shipping label for return. ago. Ball park, what can i be looking at before it gets sent back? Locked post. 21: I received broken steam deck and contacted steam support. The Steam Deck is a handheld, portable gaming console made by Valve. their queue is getting overwhelmed by requests related to steam deck delivery each week when new batch of decks. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. Related. I still have no update and waiting for a new unit to be shipped to me. My Deck came with a thin crack in the base of the left joystick. wait for your new deck. If you don't get the answer you are looking for, check our r/DeckSupport - our dedicated support sub!. Select your issue to review troubleshooting information and contact Steam Support if necessary. Wait a few minutes, then plug the Steam Deck in using the provided power supply and turn on the Steam Deck. Edit: And there’s the evidence that this sub is toxic AF. Video/photograph and record everything prior to sending in your deck for any RMA work. #4 <. Fking. My guess is I won't see a new Deck for at least 2 more weeks. I was looking into the same. Leave the deck on this screen until it dies on its own. Posted: Jun 24, 2023. Valve might not actually fix your Deck and just send you a replacement instead. It's as if the Steam Deck has lost all communication with the battery or the battery is dead. Useful resources: Servor's Enhanced FAQ | Servor's Enhanced FAQ Thread (with more answers in the comments!) | Our Wiki Guides Page. Just turned it on for first time and the screen won’t turn fully on, anyone know the problem?. Thanks all. The Steam Deck should boot into the BIOS menu. I still have no update and waiting for a new unit to be shipped to me. Shutdown your deck. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). ago. B. Edit: To add distance perspective I'm in PolandA lot of unknowns at that time, are now knowns today correcting someone months later isn't all that useful. They have it. RMA time . - Send out my Steam Deck on May 18th. I read many threads about people reviewing their unit, and I think something is wrong about mine. they may let you pay for a repair though. 3. Go down to Hardware section and select Model/Serial Numbers. I’m 100% sure there are people on here who have done an rma for small shit and spent zero time gaming on their deck. Print the shipping label and place it on the exterior of the box. It's great that the Steam Deck is so open and customisable, but as a premium piece of electronics I expect the OEM hardware to last more than a year without becoming defective and shouldn't be. Steam Deck > General Discussions > Topic Details. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. ) Open the Steam Deck rear casing. Yes you can, warranty is with device not accounts or users. My fan RPM is above. Navigate to the Power Menu. Options. Once in the BIOS menu, unplug the power supply. 1. Removing the battery cable when accessible. Surprisingly Valve let me RMA it from AUS. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. Member. ago. I can’t say for sure but in general with RMA’s I would count on at LEAST a week and a half and that’s if everything goes smoothly. My deck arrived at the facility Tuesday morning 3/8. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. First time builder. ( Yes, I know, some of you are scared. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. dude, forget about the deck for a few minutes and buy a lottery ticket. I truly think you'll be fine. Wilqu. I'm a first generation 512GB. Steam support contacted 29/07-Steam Support agreed RMA was best option after a bit of back and forth. I shut down the deck and carefully changed the SSD with the help of a YouTube video and may have forgotten to pull the battery plug while removing the. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. Unit arrived at warehouse (Netherlands) on April 4th. sawsac 64GB • 1 yr. It is your responsibility to back up stored data before returning your Hardware. They probably have a lot to handle and are still shipping orders at the same time, I expect some processing delay but I can feel the impatience 😬😊. Steam shipped replacement 11/05/2022 Will update on if it's a new. Take the Wh and divide by 20, or the mAh 1 and divide by 5400. Steam Deck. Valve was really quick and after 3h I had my DHL shipping label for return. shipped to valve rma center in netherlands 08. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. They responded within hours when I started the ticket. EU 512GB 18. Record the tracking number from the shipping label and keep it in a safe place. how long have you waited to get your RMA? I. Received my RMA label 8/2 after going through troubleshooting sent it out same day. They refuse to send me a replacement until their “investigation” is complete. Video/photograph and record everything prior to sending in your deck for any RMA work. Unit arrived at warehouse (Netherlands) on April 4th. I still have no update and waiting for a new unit to be shipped to me. 3. . Unit arrived at warehouse (Netherlands) on April 4th. I don't think that is true. should i just RMA this or is there anything I can do to fix it easily without breaking warranty? Showing 1 - 12 of 12 comments. They just need to transfer the warranty to you if they registered it. Out-of-warranty issues can be repaired. With all these steam deck issues and the long wait (after q3) I have literally lost interest and enthusiasm. I had to RMA AGAIN. . These orders will start shipping on December 17th. All they gotta do is verify the serial number on the unit and put a label on a box, not sure why that takes so long. Theoretically, no you can't RMA a device that you destroyed with water. Its companion button, on the bottom right, works normally no matter what. Yes, for the record I have tried rubbing alcohol. Go to setup utility. It sounds like the beginning on May. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. Played on it for probably a total of 10 hours before I noticed a few dead pixels popping up on screen. Two hours later I got my response and was given a shipping label. Premium anti-glare etched glass. Last edited by @R+5; May 27, 2022 @ 11:08am #2. They didn't steal it. or maybe glue a chain that you can link to a backpack or something. Such as with monitors, it can differ slightly from others of the same model. Steam initiated an RMA. I received my RMA label on Apr 29, shipping it the following Monday (May 2). If not, I'll probably just cut my losses and get a refund. how long have you waited to get your RMA? I. breakfreepics • 10 mo. I got my steamdeck on April 21 from eBay. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. I know burn in takes extreme scenarios. At least with the system re-image I was able to get a good amount of gameplay into my titles before it crashed. Hi Friends. All Discussions Artwork Videos News Guides Reviews. 04. Anyone knows when they will ship my bew steam deck if they received mine 9th. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. All trademarks are property of their respective owners in the US and other countries. - Get an email saying Steam Deck's ready to ship on June 1st. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. My fan RPM is above. My Deck came with a thin crack in the base of the left joystick. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. I'm in the same boat as you, I told Steam support i did XY & Z and they kept coming back each time a different employee telling me to try crap i clearly stated i tried already, then they intiated the RMA process this morning at 4AM and mentioned the email with the PDF files but i've not received any emails regarding an RMA or PDF files, i checked all my folders. 15 hours ago · Steam Deck OLED announced (Better battery life, 7. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. Steam Deck OLED model will be available in two storage configurations: 512GB and 1TB, which will cost $549 and $649, respectively. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. So today i received a 512 GB replacement SSD. ago. 1TB NVMe SSD. There's actually a lot of really helpful information about the components inside your Steam Deck that you can find by following these steps (if they're true). I still have no update and waiting for a new unit to be shipped to me. Yes, but according to some you need the original transaction number. The Steam Deck should boot into the BIOS menu. © 2023 Valve Corporation. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. 18:30: the steam deck has finally been delivered to steam, I’ve updated the steam rma thread saying that I’ve received the confirmation about the package being delivered and they answered like this: “Thanks for following up with us. You should see the Steam Deck power off, and the power LED will blink three times to. my Steam Deck stopped charging after connecting it to an USB Hub. They sent me an rma shipping print on the 28th of november. 5/26 - FedEx picks up replacement. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. my new friend May 13, 2022 @ 10:06am. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. Unit arrived at warehouse (Netherlands) on April 4th. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. So. It only works if you press the middle of the bumper. Video here. Let battery drain below 40%. Unit arrived at warehouse (Netherlands) on April 4th. . Move over to right side and select line that says Steam Deck. sawsac 64GB • 1 yr. Charger, deck, case, microfiber, etc. Time before freeze is totally random, running from a few minutes to a few hours. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. Sent it to Steam on Saturday the 21th. Not sure if these parts are compatible or if there are better options. It's doubtful steam will RMA as it was damaged by you . me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - posted by Wolf Knight: the warrenty can only be used by the account that bought the deck. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. 5m cable. My fix is only applicable if the bumper switches aren't defective, in which case you will have to RMA your device. No company ever asked me to provide full contact details to initiate an RMA process before. 24/03 -> 8AM I sent the Steam Deck through DHL. I had to RMA my Steam Deck because the left stick click was faulty. I had an issue with 512GB Steam Deck where L3 button was not registering. 1. The second thing is that the “Steam” button on the bottom left, next to the screen, does not work when I have the stick drift. But after a couple of weeks the power button became less and less responsive. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. my new friendSo. my Steam Deck stopped charging after connecting it to an USB Hub. If they do accept the RMA, they may ask you to ship it to a location where RMA is possible if it’s not available in your country, and you cover the. 52 minutes ago #8,057 Zulith said: Figures. The repair shop replaced the right thumbstick and had it working for a little while afterwards. tokyoaro. I still have no update and waiting for a new unit to be shipped to me. Let us know the results. Stuck in RMA hell. I had to RMA my first steam deck for exactly this problem. Buy it with a credit card that gives you an extra 1 year warranty. 21: I received broken steam deck and contacted steam support. We apologize for the inconvenience. I spent a lot of time troubleshooting and trying my own solutions to avoid RMAing but the RMA procedure ended up being pretty good for me. My Steam Deck's been great, silent fan and all, great experience. They opted to repair the last time. Steam Deck OLED announced (Better battery life, 7. my Steam Deck stopped charging after connecting it to an USB Hub. The repair shop replaced the right thumbstick and had it working for a little while afterwards. put your RMA slip inside the steam deck box. But if just by opening and replacing it voids it, then that's a bit unfair. My very first laptop, a Dell Inspiron 6000, was practically the Laptop of Theseus by the time its (extremely generous extended) warranty expired,. April 24: contacted customer service about dead pixels. Steam Deck works great for few months but it starts having similar issues again. Edit: Going to add a TLDR timeline below, and keep it updated for anyone interested in RMA timings. Here’s a video I found:. I contacted valve for tech support they were unable to resolve it and issued an RMA. if the first one is defective, id rather give them a year to. Photo by Sean Hollister / The Verge. Step 1: Open up the steam deck by removing all 8 screws. Some days ago I asked again and now they don't even respond. 05. 24/03 -> 8AM I sent the Steam Deck through DHL. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. ago. . ) Step 2: Remove the shield screws and then the shield itself. thoughtsofspeaking Jul 20, 2022 @ 10:53am. My deck freezing issue got solved without an RMA. my Steam Deck stopped charging after connecting it to an USB Hub. #3 @R+5 May 27, 2022 @ 4:40pm i think your options are simple: you keep a defective device, or you exercise patience to follow rma. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. I talked to steam support about 2 weeks ago on Sunday the 12th and was able to have them get me the info to send in my Steam Deck that same day. Unit arrived at warehouse (Netherlands) on April 4th. Perhaps it's not refurbished 😅. 72 > Showing 1-10 of 714 entries. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. Lastly. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. RMA wait time for you? my Steam Deck stopped charging after connecting it to an USB Hub. Will be doing RMA and see if I get a fully functional unit without any defects. 1 year warranty US, 2 years in most of the EU. Let your Steam Deck sit overnight until it has shut down on its own. Also, every time you open the Steam Deck, you degrade it. If you RMA, your next Deck will have nearly identical IPS glow, possibly a different pattern though. RMA status is they haven’t received it yet. Unit arrived at warehouse (Netherlands) on April 4th. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. my Replacement Deck has arrived. After 2 weeks I asked the support for an update and the new Deck finally got shipped after around 3 weeks, but directly from the USA via Fedex. have fun waiting 3 weeks, i'm about to RMA mine for the second time. Press Steam button. I've got my money back (good) but it still seems. , an "airplane legal" 100Wh / 27,000mAh battery will last about 5 hours normally, and 10-15 if you're in lower power mode (s). 76561198296098152 Aug 28, 2022 @ 1:54pm. For me it was every game I threw at it and it would happen within 1-2 minutes from launch. Disabled by default. 1 year manufacturer warranty that covers defects. I still have no update and waiting for a new unit to be shipped to me. YMMV. Removing the battery cable when accessible. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. Choose Battery storage mode, and confirm. how long have you waited to get your RMA? I. . As an extra precaution, Valve recommends putting your Steam Deck into battery storage mode within the BIOS before starting any. 07. I'm from Germany, and this goes too far for initiating an RMA process. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. It's very likely they will reject the RMA request. I placed it in the sun, used a UV light on it, basically did all the community recommendations to try and get them to go away to no avail. These orders will start shipping on December 17th. I still have no update and waiting for a new unit to be shipped to me. I had to foot the shipping costs back to the US and use a freight forwarder to get. Video here. Repairs for issues covered by warranty are free of charge. Your Steam Deck should now power down into storage mode. Using the D-Pad and A to select, navigate to "Setup Utility". [deleted]Folgen eines Widerrufs. #9. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. ago. ago. Deck received 8/1 died that evening just downloading games no power at all. com my Steam Deck stopped charging after connecting it to an USB Hub. Steam Deck Broke Again After Being Returned From RMA. 3. I still have no update and waiting for a new unit to be shipped to me. Print the shipping label and place on the exterior of the box. Try to message Steam Support about it already as they will take plenty of time to start the RMA process. Update: Steam sent me another one, and it arrived today (Sunday. how long have you waited to get your RMA? I. ) remove or loosen all screw holding the motherboard to the chassis. Let battery drain below 40%. It’s Valve’s answer to the emerging crop of handheld PCs like the GPD Win 3. Warehouse appears to have misplaced or mishandled it. Reply [deleted] • Additional comment actions. See more posts like this in r/SteamDeck. After this timeframe it will last up to one week until it is delivered. At least everything I set up on deck is relatively easy to set up again I did a factory reset yesterday. my Steam Deck stopped charging after connecting it to an USB Hub. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. However tronixfix has a video that you could follow which shows him fixing a steam deck that was dropped and has your issue. That doesn't seem like good design considering the screen is oled. Yeah, I wasn't sure if I'd get a new Deck or mine repaired, but it looks like I'm getting mine back which I'm not upset about. Donations are appreciated, but not necessary:paypal. Contacted support, got RMAed, no problem. 14 day buyers remorse return policy. my Steam Deck stopped charging after connecting it to an USB Hub. Then I got a tracking email August 13th for my replacement steam deck. You may be required to pay additional shipping costs. To. 0 timeout. 07. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. Informed two PDF’s would be sent with shipping label and RMA. Restart your Steam Deck by holding the Power button down for around 10 to 12 seconds to reboot it. I already contacted Steam Support so please don't comment telling me to do it. Oni Oct 6, 2022 @ 2:42pm. Mine booted up instantly, no issues. Yes, a technician can tell that's what happened. Hi everyone, I'm currently looking at my third steam deck RMA. I'm from Germany, and this goes too far for initiating an RMA process. 160-plus hours into Elden Ring, I’m sure of one thing: the single most annoying thing about my Steam Deck is its whiny fan. So basically I will have 3 choices:. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. Buy it with a credit card that gives you an extra 1 year warranty. Leave the deck on this screen until it dies on its own. It was transported using UPS and picked up Monday after that, only for it to return yesterday. Steam Deck Steam Gaming. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. So I received my new deck, and at first glance everything appeared fine. Apr 8 (AM): Steam Deck Posted. Open the file. komodo. Steam initiated an RMA. TheBlack_Swordsman. (You can leave the one holding the heat sink on in place!) 3. This was the answer: Thanks for providing the requested information. 30: New steam deck is sent to me (too bad they use GLS again). 2. Immediately I noticed the left trigger was mushy. how long have you waited to get your RMA? I. Made sure exterior box was in good condition all around and was still taped and that weight felt correct. I have zero confidence in this unit ever working correctly. • 2 yr. Not necessarily, no. So if you sell your deck for $800 after paying $700 for it you're automatically. I'm surprised there's not some calibration that makes your off center the new center. When the text-editor opens, press CTRL+F to search and search for the following: *ERROR* ring gfx_0. Everything on the deck works except the screen. Regardless its definitely RMA time. 3. At least this time Steam Deck seemed to work fine. Positive United Radio RMA. Unit arrived at warehouse (Netherlands) on April 4th. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. - Get an email saying Steam Deck's ready to ship on June 1st. I still have no update and waiting for a new unit to be shipped to me. 1. When I restarted my deck, the physical buttons and joysticks were not responsive on the steam menu. SPARTAN VI said: Wife and I got our Decks today. Sadly, when I got mine, I had a bunch. Jacob99200 • 1 yr. After a 5-minute session on iFixIt and about 2 minutes to get the back cover off, I found the circled connector slightly lifted out of the socket. There were a couple of layout regressions that were fixed for EULA dialogs and the quick access menu, the UI of the gyro calibration readings was fixed, and the device will no longer be randomly recognized as a. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. redeyemaster 512GB • 1 yr. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. I've had to RMA my Steam Deck due to a non-functional L3 button. 5% and 3% dead on arrival, with lower priced hardware having higher failure rates. Neoony Jun 3, 2022 @ 10:16am. ) Re-insert or tighten the screws holding the motherboard. So I soon get my third SteamDeck. Our return center will verify the contents of your shipment once it is delivered in Prague and will process your return. Unit arrived at warehouse (Netherlands) on April 4th. The console is at 50-55C, so nowhere near throttling. My Deck has already been refused once by DHL (and returned to me), and according to the DHL guy at my town, he knows at least 4 other cases (pop ~90k). 0. Valve already has. The glue between those layers is supposed to be strong enough to keep it from forming those bubbles in the first place, so air bubbles can't exactly move freely. Picture of biggest spot. When I went to lower the price eBay told me to list it at $940 because that was the average going price. And now, I’m so happy to report. Steam initiated an RMA. So I'll share my own timeline of events in the hope that it helps others: Thank you for this post for anyone who might see it. 1 year manufacturer warranty that covers defects. Using the D-Pad and A to select, navigate to "Setup Utility". Steam initiated an RMA. Go down and select System.